Last updated: October 25, 2026
30-day returns
You can request a return within 30 days of receiving your order. For a change-of-mind return, the item must be unused, in the same condition you received it, with its original packaging, included accessories and proof of purchase.
How to request a return
Email support@shopmodwell.com with your order number, the item you want to return and the reason. We will explain the next steps and provide return instructions and our designated return address. Please contact us before sending anything back. The address on the shipping parcel may not be a returns address.
Return shipping and charges
For change-of-mind returns, you pay the return shipping cost. Our standard outbound shipping is free; this does not include the cost of a change-of-mind return. We do not charge a restocking fee. Use a service that provides proof of shipment and keep your receipt.
Damaged, faulty or incorrect items
Inspect your order when it arrives and contact us if an item is damaged, defective or different from what you ordered. Include a description and, where possible, photos of the issue and packaging. We will work with you on an appropriate replacement or refund. You will not be responsible for reasonable return shipping costs when we confirm that an item arrived faulty, damaged or incorrect.
Refunds
We will notify you when we receive and inspect a return and let you know whether it has been approved. Approved refunds are issued promptly to the original payment method. Your bank or payment provider may take additional time to post the credit. Contact us if you need help locating a refund.
Exchanges and cancellations
Contact us if you would like a different item; availability and any price difference must be confirmed. To cancel or change an order, contact us as soon as possible. We cannot guarantee a change once processing or shipment has begun. If a cancellation is no longer possible, an eligible item can be returned under this policy.
Your statutory rights
This policy does not limit rights or remedies that cannot be excluded under applicable consumer law. The unused-condition requirement for change-of-mind returns does not remove your rights for faulty, damaged or misdescribed goods.